Return Policy
All items, with the exception of custom ordered items or
engraved or personalized items, are returnable or exchangeable.
In order to return an item, you must contact our return/exchange
department for an authorization number and return address
within 7 days of the delivery date of the item(s).
- The item(s) must unused, not damaged, and in sellable
condition. The item must remain in original packaging, any
item(s) received back to our warehouse in any other package
than in which it was shipped, will not be accepted. No exceptions.
- Returns must be sent pre-paid by you, we suggest you
utilize a shipping agent that offers insurance and a tracking
number as After the Dress.com is not liable for any item(s)
lost or damaged in transit. Damaged item(s) will not be
accepted by our Return Department. No exceptions.
- Item(s) being returned must be received by our Returns
Department within 14 days, including weekends, from the
date the return authorization is requested. Any item received
after the 14 days will not be accepted. No exceptions.
- Once the item(s) are received by After the Dress.com
and it meets all of the above mentioned requirements, you
will be credited the full amount of the purchase less the
total of the shipping charges. Once After the Dress.com
has credited the card used for the purchase you will be
notified via email. For Pay Pal customers only: You will
be credited the total amount paid minus any shipping charges
and processing charges. Regardless of your payment method
you will be notified via email once the credit to your account
has been applied.
Our products are delicate and can not handle repeated
shipping or being shipped improperly thus the need for original
packaging to be used. If you wish to exchange an item(s),
you must follow all of the return procedures, and notify
us via email of the item(s) you would like to exchange.
returns@afterthedress.com.
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Damaged Items
If you received an item(s) damaged, you must contact us within
48 hours of delivery of the item so we can initiate a claim
through UPS or USPS. We will mail you a replacement of the
same item(s) ordered at no additional charge to you. All items
are quality checked before leaving the warehouse to ensure
there are no manufacturer defects. If for some reason, a defect
is missed, you must contact us within 48 hours of delivery
of the item(s) so we can expedite the process of getting your
product to you.
E-mail us at: returns@afterthedress.com
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Restocking fees
We only charge restocking fees on multiple orders of the
same or like item(s). If the remaining item(s) are returned,
a 20% restocking charge will be applied. If you would like
assistance choosing the right item for your special day, please
contact our Accessory Coordinator to assist you. She will
work with you one on one and can give you suggestions based
on the style of the dress and how you would like to wear your
hair.
E-mail us at: accesssorycoordinator@afterthedress.com
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Shipping Policy
All orders received before 2 p.m. PST, Monday through Friday
will be processed the same day. All items ordered after 2
p.m. PST, Monday through Friday may be processed the following
business day. All orders are shipped within 1 to 4 business
days (excluding holidays) using UPS ground or USPS. You will
be emailed a notification of shipment once the item(s) have
been shipped. If for any reason there is a delay we will notify
you immediately. Contact us immediately if you need any item(s)
rushed to you.
E-mail us at: customerservice@afterthedress.com
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Shipping costs
We only ship to the 50 states* within the US and Puerto Rico.
Puerto Rico, Alaska and Hawaii may incur additional shipping
charges. Puerto Rico, Alaska and Hawaii customers will be
contacted with the actual shipping charges after purchase
via email and will be charged the difference before the item(s)
is shipped.
*After the Dress.com does ship to US Military Bases
that are located overseas. Your items would be sent USPS instead
of UPS via military mail. Unfortunately, USPS does not supply
a tracking number, but does reference packages mailed with
a custom number.
UPS will NOT ship to a PO BOX. Be sure your ship
to address is not a PO BOX.
After the Dress.com charges a flat fee for shipping regardless
of how many item(s) you order at once. The flat fee includes
all handling charges as well. In order to keep the prices
of our quality items low, we must charge a combined shipping
and handling fee. This enables us to employ the persons who
carefully package your item(s) and ensure that they are shipped
in a timely manner.
For a limited time only, any order
that is $150 or more will receive FREE shipping and
handling! FREE shipping will ONLY be sent UPS Ground,
if you choose the 2-day shipping option for an order over
$150, you will be charged the total shipping charge. Please
see below for our current shipping and handling chart. This
chart is for items sent using our standard shipping option
only. These rates do not apply to the 2 day shipping option.
Nor do these rates typically apply to Puerto Rico, Alaska
and Hawaii as noted above.
Order Total |
S&H
Charges |
$0-$29 |
$6.50 |
$30-$99 |
$9.95 |
$100-$149 |
$12.95 |
$150 or MORE* |
FREE |
* For a limited
time! |
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Drop Shipments
After the Dress may, depending on item(s), have the manufacturer
ship the item to you directly, if so then you will receive
the item in separate package and packaging. Again we will
notify you when the item(s) have been shipped with a notification
of shipment email. There are no additional shipping charges
for drop shipments.
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Cancellation Policy
For all custom ordered items, you must cancel within 24 hours
for a full refund. After 24 hours, custom items are not refundable.
If you ordered a standard item and wish to cancel, you must
cancel within 48 hours, from the date of the initial order,
for a full refund unless the item(s) have already been shipped.
If the item(s) have already been shipped you must refer to
our return policy. After 48 hours, you must refer to the return
policy.
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